Shipping policy

Thank you for shopping with MBC. We appreciate your support and are committed to getting your order to you as quickly as possible.

Order Processing

  • Orders are typically processed within 2–5 business days after payment is received.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During product launches, restocks, or promotional periods, processing times may be longer.

Shipping

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Delivery times vary depending on your location and the shipping method selected at checkout.

Please note that shipping time estimates are provided by the carrier and are not guaranteed.

Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

MBC is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the hands of the shipping carrier.

MBC is not responsible for:

  • Lost packages marked as delivered
  • Stolen packages
  • Shipping delays caused by the carrier, weather, holidays, or other events outside our control

If your package appears to be lost in transit, please contact the shipping carrier first. If you need additional assistance, feel free to contact us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item
  • Photos of the packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s customs authorities.

MBC is not responsible for delays caused by customs processing.

Order Changes & Cancellations

Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made after an order has been placed.

If you need assistance, please contact us as soon as possible after placing your order.

Contact

If you have any questions about shipping or your order, please contact us using the contact information listed on our website.